Frequently Asked Questions

How do I place an order?

To make an order, simply add our products to your shopping cart and check out online. Alternatively, you can  WhatsApp on +97150-3442737 or visit our shop in Town Center Jumeirah.

Where do you deliver?

We deliver all over the UAE. If you require your keto delights on a specific time, please message us and we will arrange a special delivery for you, however extra delivery fee applies. Check our delivery policy  here

How do I pay for orders made online?

We accept Visa and MasterCard payment online in AED or you can pay by bank transfer. 

Do you offer same day delivery?

Yes, we do have certain baked goods and treats that can be delivered on the same day. However, this service is only available for locations within Dubai. Please WhatsApp on +97150-3442737  to check the availability of flavors. 

What if I have a special request? 

You can add any special requests in the notes section and we will do our absolute best to ensure that your preferences are acted upon accordingly.

How long will your baked goods stay fresh?

As our products are free of preservatives and freshly baked just a day prior the schedule of delivery, they are best consumed within the day of delivery. You can also keep it in the refrigerator for up to 5 days and in the freezer for up to a month.

Can I freeze your baked goods?

Yes! If you plan to consume your treat at a later date, please freeze them to ensure prolonged freshness. Store them in a sealed container before freezing and they'll stay good for up to one month from purchase.

What is your refund policy?

Due to the nature of our product being a consumable/food item, we are not able to accept returns. However, please feel free to contact us in the event of any issues with your order.

Where are your baked goods made?

We bake our Keto Delights merchandise in a commercial kitchen fully licensed by the Dubai Municipality and we operate with a business license issued by the Dubai Economic Department. All our kitchen professionals are HACCP-certified, so you are guaranteed of our workforce and premises' hygiene, and ingredients' safety and freshness all the time.